Page Comparison

Summary

Example:

Your KU NetID and password grant access to the campus network and many University systems, such as Wifi, VPN, and printers. All Academic and Staff type access is managed through Human Resources. Student access is managed through Registrar Office.

Features

Example:

• Central KU electronic ID used throughout the University.

• You must change your password at least once per calendar year.

• A series of letters and numbers that are unique to you.

• Departments can request a Sponsored Identity for vendors and others who are working on their behalf by opening an IT Trackit request. 

Who can use it?

Example:

• Faculty
• Staff
• Students
• Alumni
• Guests

When can I use it?

Example:

This service is available all the time.

How much does it cost?

Example:

This service is available at no charge to the KU community.   

How do I get it?

Example:

When you become affiliated with KU through onboarding processes at KU for faculty, staff, and students, a NetID is created for you. To set your initial NetID password or to change it, visit the KU NetID password change service page.

Useful links

Example:

Overview

This service level agreement (SLA) is valid for all IT services provided to support business processes according to the current valid IT service catalogue, if no other agreements are in place. The Generic SLA may be extended or replaced by specific SLAs. 

Service delivery & operating times 

IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. 

Services, for which even a short downtime has significant impact on business operations, are marked in the service catalogue as either a high-criticality service or a medium-criticality service. 

Overall availability target 

For each service provided, the minimum annual availability target is 99.5%, independent from the criticality of the service. This means that in one year, the service must not be unavailable for more than 43 hours, if the effective operating time is 8,760 hours. Planned and agreed interruptions (e.g., for maintenance) are not considered as unavailability, since they are not part of the effective operating time. 

Incidents & support

Incident and request type requests are resolved according to Priority Matrix 

Table of Amendment