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Summary

Azure Active Directory (Azure AD) self-service password reset (SSPR) provides users with the ability to change or reset their password without admin or help desk support. You can reset or change your password using the authentication method you determined with the system generated code.

Features

• You can change or reset your password with the authentication methods you specified, without IT support.

• Provides your account security.

• You can use MFA (Two-step authentication) service by adjusting your SSPR settings.

Who can use it?

• Faculty

• Staff

• Student

When can I use it?

You can use this service anytime.

How much does it cost?

Standard telephone and SMS charges will apply.

How do I get it?

Example:

When you become affiliated with KU through onboarding processes at KU for faculty, staff, and students, a NetID is created for you. To set your initial NetID password or to change it, visit the KU NetID password change service page.

You must choose 3 authentication methods to activate the Self-Service Password Reset feature on your account.

You must specify at least 2 of the 3 authentication methods on the page https://aka.ms/ssprsetup.

The authentication methods are as follows:

• Authentication Phone (Personal GSM number)

• Authentication Email (Personal Email address)

• Security questions (You need to answer the 5 security questions. If you cannot use the above authentication methods, you must enter the answer to 3 of the 5 questions.)

Useful link

• https://docs.microsoft.com/en-us/azure/active-directory/user-help/active-directory-passwords-reset-register