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Resetting forgotten passwords consists of 2 steps.

In these steps, you can use the authentication methods (SMS, Email, or Security Question) that you have previously specified.

• Login to https://passwordreset.microsoftonline.com/. Enter your KU NetID and captcha information.

• Choose one of the authentication methods you have specified.
• In the example, the GSM number method is selected. The missing fields were filled and the SMS authentication code was entered.

• Choose the second of the authentication methods you specified earlier.
• In the example, the email address is selected. The missing fields were filled and the authentication code sent to the email was entered.

• After passing the authentication methods, you can set your new password.

• You have to wait a few minutes for your new password to become active.

Useful links

• https://docs.microsoft.com/en-us/azure/active-directory/user-help/active-directory-passwords-reset-register