Resetting forgotten passwords consists of 2 steps.
In these steps, you can use the authentication methods (SMS, Email, or Security Question) that you have previously specified.
- Login to https://passwordreset.microsoftonline.com/. Enter your KU NetID and captcha information.
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- Choose one of the authentication methods you have specified.
- In the example, the GSM number method is selected. The missing fields were filled and the SMS authentication code was entered.
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- Choose the second of the authentication methods you specified earlier.
- In the example, the email address is selected. The missing fields were filled and the authentication code sent to the email was entered.
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- After passing the authentication methods, you can set your new password.
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- You have to wait a few minutes for your new password to become active.
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