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Summary

Azure Active Directory (Azure AD) self-service password reset (SSPR) provides users with the ability to change or reset their password without admin or help desk support. You can reset or change your password using the authentication method you determined with the system generated code.

Features

• You can change or reset your password with the authentication methods you specified, without IT support.
• Provides your account security.
• You can use MFA (Two-step authentication) service by adjusting your SSPR settings.

Who can use it?

• Faculty
• Staff
• Student

When can I use it?

You can use this service anytime.

How much does it cost?

Standard telephone and SMS charges will apply.

How do I get it?

You must choose 3 authentication methods to activate the Self-Service Password Reset feature on your account.

You must specify at least 2 of the 3 authentication methods on the page https://aka.ms/ssprsetup.

The authentication methods are as follows:

• Authentication Phone (Personal GSM number)
• Authentication Email (Personal Email address)
• Security questions (You need to answer the 5 security questions. If you cannot use the above authentication methods, you must enter the answer to 3 of the 5 questions.)

Authentication Phone

From the Additional security authentication screen, enter your country code and GSM number without a zero at the beginning by adjusting the following settings.

• Select "Send me a code by text message" as the method.

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• Your authentication code will be sent to your phone via SMS. Enter the code you received on the screen below and confirm.

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• You can pass the Application Password field with the “Done” button. This is valid for old version applications used.

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• Skip the “Stay signed in” screen by clicking Yes.

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• Re-enter your current KU NetID password.

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• After entering your password, enter and confirm the SMS code that will be sent to your phone.

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• Skip the “Stay signed in” screen by clicking Yes.

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• Click on the authentication link next to your GSM number.

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• Verify by entering the authentication code that will be sent to your phone with the Text Me option.

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• Your GSM number will appear as verified as below.

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Authentication Email

• Click the "Set it up now" link next to the email field to set up your authentication email.

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• Enter your email address and click "Email me".

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• Enter the code sent to your email address and confirm.

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• Your email address will appear as verified as below.

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Authentication with Security Questions

• Click the "Set them up now" link to set the security questions.

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• Enter the relevant questions and answers and click the "Save answers" link.

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• All your authentication methods have been successfully completed. You can exit from the next page by clicking the Finish button.

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• Click on your profile name on the APPS page and select "Sign Out".

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How to change Authentication Methods?

The authentication method for the SSPR page is by default your GSM number. You need to notify the IT Department of your GSM number changes and change the number.

Login to https://aka.ms/ssprsetup with your KU NetID and password. You can change it by clicking the "Change" link next to the authentication method you want to change.

• You can change the GSM number after you receive the code sent to the GSM number you have previously specified.
• You can change the email address after you receive the authentication code sent to the email address you previously specified.

Useful links

• https://docs.microsoft.com/en-us/azure/active-directory/user-help/active-directory-passwords-reset-register